Veeton Help Center

Guides and answers for creating product photography and video with Veeton.

Getting started with Veeton

How do I talk to a human?The Talk to a human button in Louis hands you over to the support team, with your conversation attached, and Veeton tells you when the team replies. How do I upload new product photos or packshots on Veeton?Import products from your computer, a folder, your phone or Shopify, then review and upload them into your Products library. How to create my first AI photoshoot? (step-by-step)Set up a shoot end to end — pick a category, add your product, then choose models, angle shots, outfits and backgrounds before launching. How to navigate the Veeton dashboard?A tour of the Veeton dashboard and sidebar — where the workflows, your projects, your results and your account settings live. How to send an image to LouisDrop an image anywhere on the Louis panel, paste it, or use the paperclip — up to four per message, resized so Louis can look at them. Using Veeton on a phoneOn a phone you can browse your work, open and edit products, models and results, import products with the camera, run the simple workflows, and manage billing. Configuring and running a photoshoot need a computer. It can be added to the home screen like an app. What are announcements in the notification bell?The Veeton team can post announcements into the notification bell; they appear alongside your other notifications and can be marked read or cleared like any other entry. What is the "Discover Veeton" block and the Discover page?Workspaces with things left to try see a Discover Veeton block on the dashboard: the next three, and a link to a page listing them all. Progress follows real work and nothing is locked.

Features & Tools

Are my images marked as AI-generated?Every export carries invisible Content Credentials recording that it was AI-generated. A visible AI watermark is optional, off by default, and configured under Configuration → Export. Can I use real models?Veeton works with AI-generated models only — browse the library or generate your own. Real people and imported models are not supported. How do I delete or archive a project?Delete or archive projects from the project library by selecting them and using the toolbar actions; deletion asks for confirmation and cannot be undone. How do I organise my angle shots into categories?Set, change or remove the category of your own angle shots, create your own categories, and understand where uncategorized shots show up. How to create a product from a tech packUse Tech Pack To Product in Veeton to turn a tech pack PDF into a front or back product view, before the garment exists as a photograph. How to create an editorial shootBuild an editorial photoshoot in Veeton from a reference image or from a written prompt, then cast your own products, models and backgrounds into it. How to edit my AI Photoshoot?Refine an image you have already generated by describing the change you want, from the Image editor in your results. How to export your resultsAsk Louis to export your results and he prepares a zip, applies your export preferences and hands you the download link in the chat. How to extract a product from an on-model photoTurn an on-model photo into a clean flatlay product shot with the Product Extractor. How to fix a detail on an imageFix a detail repairs one small flaw on a generated image — a warped logo, the wrong number of buttons — automatically or from a box you draw on the flaw, without regenerating the whole photo. How to generate my own model?Design a custom AI model section by section — identity, complexion, face, eyes, hair, skin and expression — and generate it for use in your photoshoots. How to generate videos?The two ways to make a video in Veeton — animate an image with Video Shoots, or spin a product with a 360° video — plus durations, credit cost and where the results land. How to recolor a productUse Recoloring in Veeton to render a product you have already uploaded in a different colour, by picking a target colour on the wheel or by Pantone name. How to set up your export preferencesSet your file naming, image format, colour profile and AI Act watermark once, under Configuration then Export, and every export applies them. How to set up your import preferencesDescribe your folder and filename structure once, under Configuration then Import, so every import fills in product name, reference, gender and view on its own. How to show clothing on an invisible ghost mannequin?Generate ghost-mannequin visuals in Veeton with the Product Beautifier, by picking the Ghost Front or Ghost Back angle shot. How to swap the model on a photoUse Model Swapping in Veeton to put an on-model shot you already have onto a different model, keeping the same garment. How to turn a sketch into a product imageRender a product image from a sketch, optionally steering the colour and the material. How to use a model in my AI Photoshoot?Pick models for a shoot from the Veeton library, your own models or your favourites, and use bookmarks to find the ones you shoot with most. My models libraryBrowse Veeton's AI model catalogue, filter it by gender, age, body type and ethnicity, and bookmark the models you shoot with most. Show clothing flatlayGenerate clean flatlay visuals in Veeton with the Product Beautifier, by picking the Flatlay Front or Flatlay Back angle shot. What kind of backgrounds do we offer?The background categories Veeton offers — Monochrome, Pastel, Vivid, Textured, Indoor, Outdoor and Floor — plus custom colours in the Product Beautifier. Why should I use an AI Background?Generate multiple backgrounds in one shoot to quickly compare visuals and choose the best fit for your product. Why Veeton flags a detail on a photoSome AI photoshoot results carry a warning triangle and a Quality check note pointing at lettering, a logo or a repeated detail Veeton thinks came out wrong — what it means, how reliable it is, and what to do next. Will my models appear on other websites?Learn the difference between Veeton’s shared models and your exclusive custom models to ensure full brand exclusivity.

Product Image & Tips

How do I edit an uploaded SKU in Veeton?Open a product from your library to edit its details and images in the Product Configuration modal, where changes save automatically. How do I manage my SKUs after uploading them on Veeton?Find your uploaded products under Library then Products, where you can filter, sort, edit and delete them. What types of packshots can I use with Veeton?Discover all the types of packshots you can upload on Veeton to generate high-quality visuals for you e-commerce website. Which file formats and size limits are supported by Veeton?The formats Veeton accepts for upload, the 30 MB and 150 megapixel limits, and the formats you can export your results in. Which parameters matter most for creating high-quality packshots and accurate AI generations?Explore our best tips for generating high-quality fashion visuals with Veeton.

Pricing & Account

Accepted payment methodsVeeton accepts credit and debit cards for all subscriptions. Billing data temporarily unavailableThe billing page can briefly show "Billing data temporarily unavailable". It is a temporary loading issue — the subscription is unaffected; the Retry button reloads the data. Can I change or cancel my subscription?Learn how to change or cancel your Veeton subscription. Can I still use my credits if I cancel my subscription?Learn what happens to your Veeton credits when your subscription expires and whether unused credits remain accessible. Free trial of VeetonThe free trial gives you 100 credits for 7 days. Every image generated during the trial is watermarked. How many credits for a photo, a video or a model?What each kind of generation costs in credits, from a 1-credit touch-up to a 20-credit custom model. How many members are allowed on my account?The free trial is limited to a single user; every paid plan supports unlimited team members. How to add members to my account?Learn how to invite new users to your workspace, from single‑user plans to unlimited team access. How to change my plan?Upgrade at any time to add credits immediately, or downgrade to take effect at your next renewal. How to create an account?Create your Veeton account in minutes and access your dashboard and free trial instantly. Is sales tax (VAT) included in the price?Learn more about how VAT and sales tax are applied on Veeton. T What are Veeton's plans?Veeton has one plan, Pro, sized by how many credits you need per month — five tiers from 100 to 2000 credits, monthly or yearly. What happens if I don't use all my credits before the end of the month?Unused credits roll over — they stay valid for 2 months on a monthly plan, and 13 months on a yearly one. What if I run out of credits mid-month?Generation pauses until your renewal — nothing is billed on top of your plan, and upgrading adds credits immediately.