How do I talk to a human?

Louis can hand you over to the support team whenever you want a person.

Reach a human

Open Louis and click Talk to a human in its header. Louis closes and the Veeton chat opens in its place.

Send your message in that chat to reach the team. The handover only goes through once you write — opening the chat and closing it again reaches no one.

What the team sees

Veeton passes your conversation with Louis along with the handover, so the person picking it up already sees what you asked and what you tried. You do not have to explain your problem from the start.

When the team replies

You do not have to keep checking. When someone answers, the chat button comes back in the bottom-right corner with a red dot on it — including on your next visit, if the reply arrived while you were away.

Open the chat to read the reply. The dot clears once you close it again, and the button stays there so you can carry the conversation on.

Go back to Louis

Reopen Louis and you carry on where you left off — closing the chat and opening it again never loses your place. When you come back to Veeton after more than an hour without a message, he starts a fresh conversation instead. The previous one is not lost: it is one click away under Past conversations in the chat header.